jelly baji's Privacy Policy
Your personal information matters to us. This document explains in detail how jelly baji collects your information, why it does so, and how it keeps that information secure.
Guaranteed
1 Introduction and Scope
jelly baji is an online betting and casino platform operated for users in Bangladesh. This privacy policy ("Policy") applies to jelly baji's website, mobile application, and all related services. In this policy, "we", "us", or "platform" refers to jelly baji, and "you" or "user" refers to any registered or unregistered visitor.
By opening an account, placing bets, making deposits, or using any service on this platform, you are considered to have read and agreed to all terms of this policy. For full details on jelly baji's terms of service, please read the Terms and Conditions page.
This policy does not apply to anyone under the age of 21. All jelly baji services are for persons aged 21 and above only.
2 What Information We Collect
jelly baji collects various types of information, coming mainly from two sources — what you provide directly, and what is collected automatically through your use of the platform.
2.1 Information You Provide Directly
During account registration and use of services, you provide the following information:
- Full name (as per national ID or birth certificate)
- Date of birth (required for age verification)
- Mobile number and email address
- Password (stored in encrypted form, never readable in plain text)
- Payment details: bKash, Nagad, Rocket, Upay or bank account information
- Identity verification documents (when required)
2.2 Automatically Collected Information
When you use jelly baji, the following information is collected automatically:
- IP address and unique device identifier (Device ID)
- Browser type, operating system, and version
- Login time, session duration, and list of pages visited on the platform
- Behavioural data collected via cookies and similar tracking technologies
- Betting history, transaction records, and gaming activity logs
We never collect unnecessary information. Every piece of data we collect has a specific and legitimate purpose, which is explained in detail in the sections below.
3 Purpose of Using Your Information
jelly baji uses collected information only for defined and lawful purposes. The main reasons your information is used are listed below:
- Account management: Completing the registration process, ensuring login security, and maintaining your profile properly.
- Service delivery: Running betting, casino games, deposits, and withdrawals smoothly.
- Identity and age verification: Confirming users are 21 or above and preventing fraudulent activity.
- Financial security: Carrying out checks needed to prevent money laundering, fraud, and unauthorised transactions.
- Customer support: Resolving your issues via live chat or email.
- Bonuses and promotions: Applying applicable offers correctly and managing the VIP programme.
- Platform improvement: Analysing user experience to improve service quality.
- Legal obligations: Retaining information necessary to comply with applicable laws and regulations.
4 Sharing Information with Third Parties
jelly baji does not sell your personal information or transfer it to third parties for any commercial purpose. However, in certain specific situations it may be necessary to share information with designated third parties:
4.1 Payment Processors
To complete deposits and withdrawals, the necessary financial information is shared with bKash, Nagad, Rocket, Upay, and related banking partners. This information is used solely to process transactions.
4.2 Technology and Service Providers
Trusted technology partners are used for server operations, cybersecurity, game services, and data analytics. These partners process information only in accordance with jelly baji's instructions and are not permitted to use it for their own purposes.
4.3 Legal Requirements
In the event of a court order, a lawful request from an investigating authority, or a legal obligation, the relevant information may be provided to the appropriate authority.
Non-disclosure agreements (NDA / DPA) are maintained with all third parties with whom information is shared. They cannot use your information outside the scope of those agreements.
5 Cookies and Tracking Technologies
Cookies, web beacons, and similar technologies are used on the jelly baji website and application. These technologies help improve platform functionality and personalise your experience.
5.1 Essential Cookies
These cookies are essential for the platform to function properly. They are used to maintain login sessions, verify security, and save form data. These cookies cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your preferred language, game settings, and account preferences.
5.3 Analytics Cookies
Analytics cookies are used to understand which parts of the platform are used most, where issues arise, and how overall performance stands. This data is processed in fully anonymous form.
You can control cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.
6 Data Security Measures
jelly baji has adopted industry-standard technical and organisational measures to ensure the security of your information. These measures protect your data from unauthorised access, alteration, disclosure, or destruction.
- SSL encryption: All data transferred between your browser and our servers is encrypted using the SSL/TLS protocol.
- Data encryption: Sensitive information, particularly payment data and passwords, is stored on servers in encrypted form.
- Firewall and access control: A multi-layered firewall system is used to prevent unauthorised access to servers.
- Limited access: Only designated staff may view personal information for their specific responsibilities, and all staff are required to commit to upholding this privacy policy.
- Regular security audits: Penetration testing and security audits are conducted regularly to identify vulnerabilities.
- Two-step verification (OTP): Mobile OTP verification is in place for sensitive operations.
That said, no data transfer over the internet is 100% secure. We are committed to ensuring the highest level of security, but we cannot guarantee complete security.
7 Data Retention Period
jelly baji retains your personal information for as long as it is necessary or legally required. The retention period is determined by the type of information:
- Account information: Retained for as long as the account is active, and for a legally required period after it is closed.
- Financial transaction records: Retained for an extended period due to accounting and legal obligations.
- Logs and activity records: Retained for a defined period for cybersecurity and fraud prevention purposes.
- Communication records: History of conversations with customer support is retained for service improvement.
Once the defined retention period has passed or there is no longer a reason to retain the information, it is securely deleted or anonymised.
8 Your Rights
jelly baji believes every user has clear rights over their own information. As a user of this platform, you have the following rights:
8.1 Right to Access
You have the right to know what information we hold about you and to receive a copy of that information.
8.2 Right to Rectification
If any information in your profile is incorrect or incomplete, you have the right to request that it be corrected.
8.3 Right to Erasure
In certain circumstances — such as when closing your account — you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Object to Processing
You have the right to object to the processing of your information for marketing or analytical purposes. In such cases, please contact our support team.
8.5 Right to Data Portability
You may request to receive the information held about you in a structured format.
To exercise these rights and for any questions about jelly baji's services, contact our support team via live chat or email. We provide support in Bengali and English 24/7.
9 Responsible Gaming and Data Use
jelly baji takes responsible gaming seriously. Information about your gaming behaviour is used to identify harmful betting patterns and to arrange support where needed. For more details, read our Responsible Gaming page, which provides guidelines on keeping yourself safe.
Information you provide when setting gaming limits, requesting self-exclusion, or taking a break is kept strictly secure and used only for those specific purposes.
10 Policy Changes
jelly baji reserves the right to update this privacy policy as needed. If any significant changes are made, we will try to post a notice on the website or inform you via your registered email.
If you continue to use the platform after a revised policy is published, you are considered to have agreed to the new policy. It is therefore recommended that you review this page periodically. To understand our overall service rules and their relationship to this policy, visit the About Us page.
11 Contact
If you have any questions, complaints, or requests regarding this privacy policy, please contact the jelly baji support team:
For answers to common questions, take a look at our FAQ section — you'll find answers to many frequently asked questions there.